4 Phrases of Amazing Customer Service

I've grown my companies by focusing on great customer service. We didn't always have the biggest names in business working at the firm, and we sure couldn't always afford the flashiest equipment. What we did better than all our competitors was ensure that our customers were thrilled.

Is Google Siphoning off Worker Productivity?

Your employees may be doing work-related searches online. Or they may be checking out a hot new vacation package, or the next episode of their favorite TV show. It's tempting to think of personal browsing on company time as stealing from the company.

You, an “In-box Zero” hero!

E-mail management tool SaneBox makes it easy to keep your e-mail under control. It looks at your e-mail history when you first set it up and then drops only important e-mails into your SaneBox. E-mails from addresses you don't normally mail to go into the "SaneLater" folder.

Wake Up Your Web Site with These 3 Simple Steps

Does your company web site reflect its current success and position it for future growth? To be sure it does, do this:

1) Focus your main message on customer needs. The only thing visitors care about is what your company can do for them. Make that clear upfront and they'll stay and engage.

Are You a Sitting Duck?

You, the CEO of a small business, are under attack. Right now, extremely dangerous and well-funded cybercrime rings in China, Russia and Ukraine are using sophisticated software systems to hack into thousands of small businesses like yours to steal credit cards, client information, and swindle money directly out of your bank account.

7 Truths Uncovered About Outsourcing IT Support

No matter what size business you operate, you are continually watching for ways to lower expenses and enhance the functions of your business. Outsourcing is the process of delegating a company's business processes to an outside agency. The ranges of benefits you can leverage include better quality, lower labor costs, and service modernization.

Do You Love Your Computer A Little Too Much?

It's the relationship you spend more time on than any other. It deepens every year. And when things go wrong, you become afraid, tearful, and in some cases so enraged that you lash out by throwing things—but you're willing to go right back into the relationship no matter what happens.