More Glitches Ahead

Software bugs have been around for a while now. But with so much new technology going online – often without sufficient testing – the interactions are getting harder to predict. A glitch grounded 5,000 United Airlines planes for two hours. Other glitches have halted trading at the New York Stock Exchange.

Forget Something?

A while back I did a huge favor for someone and never heard anything from them… Zip, zilch, nada, nothing. Just a simple "thank you" would have been nice…but they acted as if it was expected of me. To say that I was disappointed is putting it mildly.

Relying On A Good Luck Charm?

Carrying a four-leaf clover might work for leprechauns. But when it comes to Internet abuse by employees, you’re gonna need more than sheer luck…

Did you know that…

· 70% of all web traffic to Internet pornography sites occurs during the work hours of 9 a.m. – 5 p.m.

· Non-work-related Internet surfing results in up to a 40% loss in productivity each year at American businesses.

Shiny New Gadget Of The Month: New App Tames Expense Tracking

Business Travel and Entertainment is one of those expenses that can bleed cash from company coffers – IF you or your CFO don’t keep an eagle eye on it.

And no wonder: it often entails hand-entered data, widely disparate vendors, no real time reporting and, until now, an out-of-office transaction with no mobile reporting back to a central corporate database.

4 Phrases of Amazing Customer Service

I've grown my companies by focusing on great customer service. We didn't always have the biggest names in business working at the firm, and we sure couldn't always afford the flashiest equipment. What we did better than all our competitors was ensure that our customers were thrilled.

Is Google Siphoning off Worker Productivity?

Your employees may be doing work-related searches online. Or they may be checking out a hot new vacation package, or the next episode of their favorite TV show. It's tempting to think of personal browsing on company time as stealing from the company.

You, an “In-box Zero” hero!

E-mail management tool SaneBox makes it easy to keep your e-mail under control. It looks at your e-mail history when you first set it up and then drops only important e-mails into your SaneBox. E-mails from addresses you don't normally mail to go into the "SaneLater" folder.

Wake Up Your Web Site with These 3 Simple Steps

Does your company web site reflect its current success and position it for future growth? To be sure it does, do this:

1) Focus your main message on customer needs. The only thing visitors care about is what your company can do for them. Make that clear upfront and they'll stay and engage.

Are You a Sitting Duck?

You, the CEO of a small business, are under attack. Right now, extremely dangerous and well-funded cybercrime rings in China, Russia and Ukraine are using sophisticated software systems to hack into thousands of small businesses like yours to steal credit cards, client information, and swindle money directly out of your bank account.